-
From Nicola Cooper
2 likes 109 playsOver the last year, service organizations have been presented with a unique opportunity to embrace digital transformation. As service models evolve, there has never been… -
From Nicola Cooper
0 likes 81 playsEveryone loves great customer service experiences. The secret to unlocking those truly differentiated customer service experiences are the atoms that make all this work:… -
From Nicola Cooper
0 likes 34 playsDuring this panel session, our CX experts look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena,… -
From Nicola Cooper
0 likes 53 playsDuring this session, we discuss how predictive maintenance can optimise service operations, power efficient field service and drive higher customer satisfaction rates. -
From Nicola Cooper
0 likes 74 playsDuring this session, we discuss how technology and economic shifts to digital business are creating the opportunity to use service as a revenue generating channel,… -
From MRAdmin
2 likes 163 playsField Service in a World of Social Distance Listen to this On Demand webcast to understand the role of intelligent logistics, remote fixing and diagnostics, and… -
From MRAdmin
0 likes 68 playsThe Shift to a Digital Business Model Listen to this on demand webcast to learn about the role of service in the digital customer journey. Hear about trends, best… -
From MRAdmin
1 likes 66 playsDelivering Effective Advice through Personalised and Timely Solutions. Listen to this on demand webcast to learn how to enhance customer self-service and… -
From MRAdmin
0 likes 59 playsAugmenting the Service Center with Conversational. Listen to this on demand webcast to learn how to leverage chatbots and other conversational interfaces to drive… -
From MRAdmin
1 likes 252 playsService in a Changing World. Listen to this on demand webcast as we discuss Customer Service in time of high pressure and change.Hear about the role of service in times… -
From MRAdmin
1 likes 101 playsDelivering Exceptional Customer Service when Working from Home - The New Normal. Listen to this on demand webcast to hear trends, best practices and advice on working…
Search for ""
Public, Restricted and Moderated
- Managers:
- Appears In: