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From Nicola Cooper
2 2 likes | 109 109 playsOver the last year, service organizations have been presented with a unique opportunity to embrace digital transformation. As service models evolve, there has never been… -
From Nicola Cooper
0 0 likes | 81 81 playsEveryone loves great customer service experiences. The secret to unlocking those truly differentiated customer service experiences are the atoms that make all this work:… -
From Nicola Cooper
0 0 likes | 34 34 playsDuring this panel session, our CX experts look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena,… -
From Nicola Cooper
0 0 likes | 53 53 playsDuring this session, we discuss how predictive maintenance can optimise service operations, power efficient field service and drive higher customer satisfaction rates. -
From Nicola Cooper
0 0 likes | 74 74 playsDuring this session, we discuss how technology and economic shifts to digital business are creating the opportunity to use service as a revenue generating channel,… -
From MRAdmin
2 2 likes | 163 163 playsField Service in a World of Social Distance Listen to this On Demand webcast to understand the role of intelligent logistics, remote fixing and diagnostics, and… -
From MRAdmin
0 0 likes | 68 68 playsThe Shift to a Digital Business Model Listen to this on demand webcast to learn about the role of service in the digital customer journey. Hear about trends, best… -
From MRAdmin
1 1 likes | 66 66 playsDelivering Effective Advice through Personalised and Timely Solutions. Listen to this on demand webcast to learn how to enhance customer self-service and… -
From MRAdmin
0 0 likes | 59 59 playsAugmenting the Service Center with Conversational. Listen to this on demand webcast to learn how to leverage chatbots and other conversational interfaces to drive… -
From MRAdmin
1 1 likes | 252 252 playsService in a Changing World. Listen to this on demand webcast as we discuss Customer Service in time of high pressure and change.Hear about the role of service in times… -
From MRAdmin
1 1 likes | 101 101 playsDelivering Exceptional Customer Service when Working from Home - The New Normal. Listen to this on demand webcast to hear trends, best practices and advice on working…
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