CX Service Webinar: 2020: The Year of the Customer Service Digital Wake Up Call featuring guest speaker Anne-Marie Forsyth, Chief Executive at the CCA

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During this panel session, our CX experts look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena, and how organisations have reshaped their digital Service operations to be more resilient and innovative in 2021 and beyond.

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CX Service Webinar: 2020: The Year of the Customer Service Digital Wake Up Call featuring guest speaker Anne-Marie Forsyth, Chief Executive at the CCA

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