CX Service Webinar: The Secret to Unlocking Service Excellence: Data
From Nicola Cooper on February 18th, 2021
Everyone loves great customer service experiences. The secret to unlocking those truly differentiated customer service experiences are the atoms that make all this work: data. However, data is often overlooked when looking at customer service strategy despite how often broken service processes are caused by challenges with data. During this session we discuss the vital role data plays in creating great experiences, how to overcome challenges and leverage new approaches.