Just a few months ago many customers visited service providers’ retail stores or phoned contact centers to purchase products and services, pay bills, or get help. Accelerated by the global pandemic, service providers are working to rapidly transform their customer engagement to maximize the use of digital channels. What does it take to shift from being reactive to proactive? How can service providers use data and connected intelligence to provide personalized omni-channel experiences? What steps should service providers take in their transformation to avoid runaway costs and risks – and deliver real value to customers quickly?

Join this on-demand interactive session with Accenture and Oracle to explore key industry drivers, common pitfalls and fresh ideas on transforming digital experience.