HDFC Bank: Digital & Data Transformation Journey Powered by Oracle
From Calvin Glenn on October 23rd, 2019
HDFC embraced a technology centric strategy from day one, transforming the business model, innovating rapidly using Oracle core platform to launch digital products such as Smart Account Opening and 10 Seconds Personal Loan. HDFC digital transaction volume grew exponentially from 29% in 2009 to 92% in 2019 reaching up to 10,000 transaction per seconds. HDFC also embarked on an omni-channel journey with Oracle. Oracle’s Omni-channel Middleware runs on a dockerized cloud environment, supporting 60 Million API calls per day peaking at 1800 API calls per second, allowing HDFC to leverage the platform economy. Working closely with Oracle, HDFC was able to use Data & Analytics as a core asset to drive business insights and offer the customer unique personalization, staying compliant with a best-in-class risk platform.
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