|
|
Learn how to configure the new Agent Intra Chat available in the 21A release of B2C Service!
|
|
|
Over the last year, service organizations have been presented with a unique opportunity to embrace digital transformation. As service models evolve, there has never been a better time to invest in an…
|
|
|
Everyone loves great customer service experiences. The secret to unlocking those truly differentiated customer service experiences are the atoms that make all this work: data. However, data is often…
|
|
|
During this panel session, our CX experts look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena, and how organisations have…
|
|
|
During this session, we discuss how technology and economic shifts
to digital business are creating the opportunity to use service as a
revenue generating channel, by turning customer intelligence…
|
|
|
The Shift to a Digital Business Model Listen to this on demand webcast to learn about the role of service in the digital customer journey. Hear about trends, best practices and advice on the role of…
|
|
|
Delivering Effective Advice through
Personalised and Timely Solutions. Listen to this on demand webcast to learn how to enhance customer self-service
and personalised, automated solutions to…
|
|
|
Augmenting the Service Center with Conversational. Listen to this on demand webcast to learn how to leverage chatbots and other conversational interfaces to drive dialogue and value.Hear how…
|
|
|
Service in a Changing World. Listen to this on demand webcast as we discuss Customer Service in time of high pressure and change.Hear about the role of service in times of change: service driving…
|
