Search for tag: "customer service"

Agent Intra Chat | B2C Service

Learn how to configure the new Agent Intra Chat available in the 21A release of B2C Service!

From  Emma Huff on April 13th, 2021 0 likes 1 plays

CX Field Service Webinar: How Field Service Management is leading the way in end-to-end business transformations

Over the last year, service organizations have been presented with a unique opportunity to embrace digital transformation. As service models evolve, there has never been a better time to invest in an…

From  Nicola Cooper on March 18th, 2021 2 likes 35 plays

CX Service Webinar: The Secret to Unlocking Service Excellence: Data

Everyone loves great customer service experiences. The secret to unlocking those truly differentiated customer service experiences are the atoms that make all this work: data. However, data is often…

From  Nicola Cooper on February 18th, 2021 0 likes 49 plays

CX Service Webinar: 2020: The Year of the Customer Service Digital Wake Up Call featuring guest speaker Anne-Marie Forsyth, Chief Executive at the CCA

During this panel session, our CX experts look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena, and how organisations have…

From  Nicola Cooper on December 17th, 2020 0 likes 27 plays

CX Service Webinar: Transforming the Contact Center into a Profit Center

During this session, we discuss how technology and economic shifts to digital business are creating the opportunity to use service as a revenue generating channel, by turning customer intelligence…

From  Nicola Cooper on October 23rd, 2020 0 likes 54 plays

CX Service Webinar: The Shift to a Digital Business Model

The Shift to a Digital Business Model Listen to this on demand webcast to learn about the role of service in the digital customer journey. Hear about trends, best practices and advice on the role of…

From  Nicola Cooper on July 15th, 2020 0 likes 45 plays

CX Service Webinar: Delivering Effective Advice through Personalised and Timely Solutions with guest speaker Adam Ford, Director of Customer Service, HM Land Registry

Delivering Effective Advice through Personalised and Timely Solutions. Listen to this on demand webcast to learn how to enhance customer self-service and personalised, automated solutions to…

From  Nicola Cooper on July 1st, 2020 1 likes 50 plays

CX Service Webinar: Augmenting the Service Center with Conversational with guest speaker Francesco Stasi, Founder & CEO, BotSupply

Augmenting the Service Center with Conversational. Listen to this on demand webcast to learn how to leverage chatbots and other conversational interfaces to drive dialogue and value.Hear how…

From  Nicola Cooper on June 17th, 2020 0 likes 41 plays

CX Service Webinar: Service in a Changing World

Service in a Changing World. Listen to this on demand webcast as we discuss Customer Service in time of high pressure and change.Hear about the role of service in times of change: service driving…

From  Nicola Cooper on June 4th, 2020 1 likes 166 plays