Search for tag: "customer service"

CX Service Webinar: 2020: The Year of the Customer Service Digital Wake Up Call

During this panel session, our CX experts look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena, and how organisations have…

From  Nicola Cooper on December 17th, 2020 0 likes 12 plays

CX Service Webinar: Transforming the Contact Center into a Profit Center

During this session, we discuss how technology and economic shifts to digital business are creating the opportunity to use service as a revenue generating channel, by turning customer intelligence…

From  Nicola Cooper on October 23rd, 2020 0 likes 38 plays

CX Service Webinar: The Shift to a Digital Business Model

The Shift to a Digital Business Model Listen to this on demand webcast to learn about the role of service in the digital customer journey. Hear about trends, best practices and advice on the role of…

From  Nicola Cooper on July 15th, 2020 0 likes 37 plays

CX Service Webinar: Delivering Effective Advice through Personalised and Timely Solutions

Delivering Effective Advice through Personalised and Timely Solutions. Listen to this on demand webcast to learn how to enhance customer self-service and personalised, automated solutions to…

From  Nicola Cooper on July 1st, 2020 0 likes 43 plays

CX Service Webinar: Augmenting the Service Center with Conversational

Augmenting the Service Center with Conversational. Listen to this on demand webcast to learn how to leverage chatbots and other conversational interfaces to drive dialogue and value.Hear how…

From  Nicola Cooper on June 17th, 2020 0 likes 38 plays

CX Service Webinar: Service in a Changing World

Service in a Changing World. Listen to this on demand webcast as we discuss Customer Service in time of high pressure and change.Hear about the role of service in times of change: service driving…

From  Nicola Cooper on June 4th, 2020 1 likes 110 plays