Search for tag: "cx service"

CX Service Webinar: 2020: The Year of the Customer Service Digital Wake Up Call

During this panel session, our CX experts look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena, and how organisations have…

From  Nicola Cooper on December 17th, 2020 0 likes 12 plays

CX Service Webinar: Using Future-Ready Predictive Maintenance to Exceed Customer Expectations

During this session, we discuss how predictive maintenance can optimise service operations, power efficient field service and drive higher customer satisfaction rates.

From  Nicola Cooper on November 26th, 2020 0 likes 32 plays

CX Service Webinar: Transforming the Contact Center into a Profit Center

During this session, we discuss how technology and economic shifts to digital business are creating the opportunity to use service as a revenue generating channel, by turning customer intelligence…

From  Nicola Cooper on October 23rd, 2020 0 likes 38 plays

CX Service Webinar: Field Service in a World of Social Distance

Field Service in a World of Social Distance Listen to this On Demand webcast to understand the role of intelligent logistics, remote fixing and diagnostics, and predictive intelligence in a service…

From  Nicola Cooper on July 29th, 2020 1 likes 60 plays

CX Service Webinar: The Shift to a Digital Business Model

The Shift to a Digital Business Model Listen to this on demand webcast to learn about the role of service in the digital customer journey. Hear about trends, best practices and advice on the role of…

From  Nicola Cooper on July 15th, 2020 0 likes 37 plays

CX Service Webinar: Delivering Effective Advice through Personalised and Timely Solutions

Delivering Effective Advice through Personalised and Timely Solutions. Listen to this on demand webcast to learn how to enhance customer self-service and personalised, automated solutions to…

From  Nicola Cooper on July 1st, 2020 0 likes 43 plays

CX Service Webinar: Augmenting the Service Center with Conversational

Augmenting the Service Center with Conversational. Listen to this on demand webcast to learn how to leverage chatbots and other conversational interfaces to drive dialogue and value.Hear how…

From  Nicola Cooper on June 17th, 2020 0 likes 38 plays

CX Service Webinar: Service in a Changing World

Service in a Changing World. Listen to this on demand webcast as we discuss Customer Service in time of high pressure and change.Hear about the role of service in times of change: service driving…

From  Nicola Cooper on June 4th, 2020 1 likes 110 plays

Agile Recovery: Responding to change.

Oracle ANZ Higher Education Series - Presented by Alex Patison - May 2020

From  Alex Patison on June 1st, 2020 0 likes 11 plays

Navigating Change - The Need for Speed - How to respond to the "immediate"

Oracle ANZ Higher Education Series - Presented by Rey Chan - May 2020

From  Brendan Cox on May 28th, 2020 0 likes 95 plays

Transforming the Sales Rep Experience at Oracle - Short

Jennifer Birk, SVP, and Martyn Langley, VP from Oracle Global Sales Operations describe how reps and solution engineers deliver high quality services to customers through real time collaboration via…

From  Rachel Blackbourn on May 22nd, 2020 0 likes 71 plays