Search for tag: "cx service"

Thread Orientation Personalization | B2C Service

Check out the new Thread Orientation Personalization feature available in the latest release of Agent Browser UI.

From  Emma Huff on April 12th, 2021 0 likes 9 plays

Workflow Open in Subtab | B2C Service

Learn about creating workflows in subtabs for B2C Service (20D).

From  Emma Huff on April 8th, 2021 0 likes 0 plays

CX Service Webinar: The Secret to Unlocking Service Excellence: Data

Everyone loves great customer service experiences. The secret to unlocking those truly differentiated customer service experiences are the atoms that make all this work: data. However, data is often…

From  Nicola Cooper on February 18th, 2021 0 likes 49 plays

CX Service Webinar: 2020: The Year of the Customer Service Digital Wake Up Call featuring guest speaker Anne-Marie Forsyth, Chief Executive at the CCA

During this panel session, our CX experts look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena, and how organisations have…

From  Nicola Cooper on December 17th, 2020 0 likes 27 plays

CX Service Webinar: Using Future-Ready Predictive Maintenance to Exceed Customer Expectations

During this session, we discuss how predictive maintenance can optimise service operations, power efficient field service and drive higher customer satisfaction rates.

From  Nicola Cooper on November 26th, 2020 0 likes 37 plays

CX Service Webinar: Transforming the Contact Center into a Profit Center

During this session, we discuss how technology and economic shifts to digital business are creating the opportunity to use service as a revenue generating channel, by turning customer intelligence…

From  Nicola Cooper on October 23rd, 2020 0 likes 54 plays

CX Service Webinar: Field Service in a World of Social Distance with guest speaker Marcel "Sven" Torrent, Service Planning Manager, Worcester Bosch Thermotechnology

Field Service in a World of Social Distance Listen to this On Demand webcast to understand the role of intelligent logistics, remote fixing and diagnostics, and predictive intelligence in a service…

From  Nicola Cooper on July 29th, 2020 2 likes 92 plays

CX Service Webinar: The Shift to a Digital Business Model

The Shift to a Digital Business Model Listen to this on demand webcast to learn about the role of service in the digital customer journey. Hear about trends, best practices and advice on the role of…

From  Nicola Cooper on July 15th, 2020 0 likes 45 plays

CX Service Webinar: Delivering Effective Advice through Personalised and Timely Solutions with guest speaker Adam Ford, Director of Customer Service, HM Land Registry

Delivering Effective Advice through Personalised and Timely Solutions. Listen to this on demand webcast to learn how to enhance customer self-service and personalised, automated solutions to…

From  Nicola Cooper on July 1st, 2020 1 likes 50 plays

CX Service Webinar: Augmenting the Service Center with Conversational with guest speaker Francesco Stasi, Founder & CEO, BotSupply

Augmenting the Service Center with Conversational. Listen to this on demand webcast to learn how to leverage chatbots and other conversational interfaces to drive dialogue and value.Hear how…

From  Nicola Cooper on June 17th, 2020 0 likes 41 plays

CX Service Webinar: Service in a Changing World

Service in a Changing World. Listen to this on demand webcast as we discuss Customer Service in time of high pressure and change.Hear about the role of service in times of change: service driving…

From  Nicola Cooper on June 4th, 2020 1 likes 166 plays

Agile Recovery: Responding to change.

Oracle ANZ Higher Education Series - Presented by Alex Patison - May 2020

From  Alex Patison on June 1st, 2020 0 likes 11 plays

Navigating Change - The Need for Speed - How to respond to the "immediate"

Oracle ANZ Higher Education Series - Presented by Rey Chan - May 2020

From  Brendan Cox on May 28th, 2020 0 likes 105 plays

Transforming the Sales Rep Experience at Oracle - Short

Jennifer Birk, SVP, and Martyn Langley, VP from Oracle Global Sales Operations describe how reps and solution engineers deliver high quality services to customers through real time collaboration via…

From  Rachel Blackbourn on May 22nd, 2020 0 likes 94 plays