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During this panel session, our CX experts look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena, and how organisations have…
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During this session, we discuss how predictive maintenance can optimise service operations, power efficient field service and drive higher customer satisfaction rates.
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During this session, we discuss how technology and economic shifts
to digital business are creating the opportunity to use service as a
revenue generating channel, by turning customer intelligence…
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Field Service in a World of Social Distance Listen to this On Demand webcast to understand the role of intelligent logistics, remote fixing and diagnostics, and predictive intelligence in a service…
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The Shift to a Digital Business Model Listen to this on demand webcast to learn about the role of service in the digital customer journey. Hear about trends, best practices and advice on the role of…
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Delivering Effective Advice through
Personalised and Timely Solutions. Listen to this on demand webcast to learn how to enhance customer self-service
and personalised, automated solutions to…
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Augmenting the Service Center with Conversational. Listen to this on demand webcast to learn how to leverage chatbots and other conversational interfaces to drive dialogue and value.Hear how…
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Service in a Changing World. Listen to this on demand webcast as we discuss Customer Service in time of high pressure and change.Hear about the role of service in times of change: service driving…
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Oracle ANZ Higher Education Series - Presented by Alex Patison - May 2020
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Oracle ANZ Higher Education Series - Presented by Rey Chan - May 2020
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Jennifer Birk, SVP, and Martyn Langley, VP from Oracle Global Sales Operations describe how reps and solution engineers deliver high quality services to customers through real time collaboration via…
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