Search for tag: "cx service"

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01:53 Thread Orientation Personalization \| B2C Service Thread Orientation Personalization \| B2C Service	Thread Orientation Personalization \| B2C Service Check out the new Thread Orientation Personalization feature available in the latest release of Agent Browser UI. cx service oracle rightnow b2c service From Emma Huff on April 12th, 2021 0 likes 9 plays Retention Time 5 Years
01:44 Workflow Open in Subtab \| B2C Service Workflow Open in Subtab \| B2C Service	Workflow Open in Subtab \| B2C Service Learn about creating workflows in subtabs for B2C Service (20D). b2c service oracle rightnow cx service browser ui From Emma Huff on April 8th, 2021 0 likes 0 plays Retention Time 5 Years
43:52 CX Service Webinar: The Secret to Unlocking… CX Service Webinar: The Secret to Unlocking Service Excellence: Data	CX Service Webinar: The Secret to Unlocking Service Excellence: Data Everyone loves great customer service experiences. The secret to unlocking those truly differentiated customer service experiences are the atoms that make all this work: data. However, data is often… cx service oracle cx service intelligent service customer experience oracle cx data service data customer service From Nicola Cooper on February 18th, 2021 0 likes 49 plays Retention Time 5 Years
30:14 CX Service Webinar: 2020: The Year of the… CX Service Webinar: 2020: The Year of the Customer Service Digital Wake Up Call featuring guest speaker Anne-Marie Forsyth, Chief Executive at the CCA	CX Service Webinar: 2020: The Year of the Customer Service Digital Wake Up Call featuring guest speaker Anne-Marie Forsyth, Chief Executive at the CCA During this panel session, our CX experts look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena, and how organisations have… cx service service cloud 2021 predictions 2020 learnings oracle service cloud customer service From Nicola Cooper on December 17th, 2020 0 likes 27 plays Retention Time 5 Years
35:37 CX Service Webinar: Using Future-Ready Predictive… CX Service Webinar: Using Future-Ready Predictive Maintenance to Exceed Customer Expectations	CX Service Webinar: Using Future-Ready Predictive Maintenance to Exceed Customer Expectations During this session, we discuss how predictive maintenance can optimise service operations, power efficient field service and drive higher customer satisfaction rates. cx service oracle cx oracle cx service field service asset based field service predictive maintenance internet of things service monitoring iot From Nicola Cooper on November 26th, 2020 0 likes 37 plays Retention Time 5 Years
31:13 CX Service Webinar: Transforming the Contact… CX Service Webinar: Transforming the Contact Center into a Profit Center	CX Service Webinar: Transforming the Contact Center into a Profit Center During this session, we discuss how technology and economic shifts to digital business are creating the opportunity to use service as a revenue generating channel, by turning customer intelligence… cx service oracle cx customer experience customer service customer signals customer data experience economy data economy personalised service From Nicola Cooper on October 23rd, 2020 0 likes 54 plays Retention Time 5 Years
48:37 CX Service Webinar: Field Service in a World of… CX Service Webinar: Field Service in a World of Social Distance with guest speaker Marcel "Sven" Torrent, Service Planning Manager, Worcester Bosch Thermotechnology	CX Service Webinar: Field Service in a World of Social Distance with guest speaker Marcel "Sven" Torrent, Service Planning Manager, Worcester Bosch Thermotechnology Field Service in a World of Social Distance Listen to this On Demand webcast to understand the role of intelligent logistics, remote fixing and diagnostics, and predictive intelligence in a service… oracle field service ofs cx field service cx service service cloud field service cloud customer success webinar cx cloud oracle cx oracle cx service From Nicola Cooper on July 29th, 2020 2 likes 92 plays Retention Time 3 Years
40:29 CX Service Webinar: The Shift to a Digital… CX Service Webinar: The Shift to a Digital Business Model	CX Service Webinar: The Shift to a Digital Business Model The Shift to a Digital Business Model Listen to this on demand webcast to learn about the role of service in the digital customer journey. Hear about trends, best practices and advice on the role of… customer service oracle cx customer experience service cloud cx service commerce cloud cx commerce webinar customer success digital assistant From Nicola Cooper on July 15th, 2020 0 likes 45 plays Retention Time 3 Years
43:53 CX Service Webinar: Delivering Effective Advice… CX Service Webinar: Delivering Effective Advice through Personalised and Timely Solutions with guest speaker Adam Ford, Director of Customer Service, HM Land Registry	CX Service Webinar: Delivering Effective Advice through Personalised and Timely Solutions with guest speaker Adam Ford, Director of Customer Service, HM Land Registry Delivering Effective Advice through Personalised and Timely Solutions. Listen to this on demand webcast to learn how to enhance customer self-service and personalised, automated solutions to… customer service oracle cx service cloud cx service field service webinar customer experience intelligent advisor customer success From Nicola Cooper on July 1st, 2020 1 likes 50 plays Retention Time 3 Years
41:39 CX Service Webinar: Augmenting the Service Center… CX Service Webinar: Augmenting the Service Center with Conversational with guest speaker Francesco Stasi, Founder & CEO, BotSupply	CX Service Webinar: Augmenting the Service Center with Conversational with guest speaker Francesco Stasi, Founder & CEO, BotSupply Augmenting the Service Center with Conversational. Listen to this on demand webcast to learn how to leverage chatbots and other conversational interfaces to drive dialogue and value.Hear how… customer experience oracle cx service cloud cx service field service webinar customer service conversational chatbots intelligent advisor knowledge From Nicola Cooper on June 17th, 2020 0 likes 41 plays Retention Time 3 Years
47:21 CX Service Webinar: Service in a Changing World CX Service Webinar: Service in a Changing World	CX Service Webinar: Service in a Changing World Service in a Changing World. Listen to this on demand webcast as we discuss Customer Service in time of high pressure and change.Hear about the role of service in times of change: service driving… customer experience oracle cx service cloud cx service field service oracle webinar customer service From Nicola Cooper on June 4th, 2020 1 likes 166 plays Retention Time 3 Years
30:05 Agile Recovery: Responding to change. Agile Recovery: Responding to change.	Agile Recovery: Responding to change. Oracle ANZ Higher Education Series - Presented by Alex Patison - May 2020 higher education cx service australia new zealand From Alex Patison on June 1st, 2020 0 likes 11 plays Retention Time 1 Year
31:12 Navigating Change - The Need for Speed - How to… Navigating Change - The Need for Speed - How to respond to the "immediate"	Navigating Change - The Need for Speed - How to respond to the "immediate" Oracle ANZ Higher Education Series - Presented by Rey Chan - May 2020 customer data management cx sales intelligent advisor higher education cx service australia From Brendan Cox on May 28th, 2020 0 likes 105 plays Retention Time 1 Year
01:36 Transforming the Sales Rep Experience at Oracle -… Transforming the Sales Rep Experience at Oracle - Short	Transforming the Sales Rep Experience at Oracle - Short Jennifer Birk, SVP, and Martyn Langley, VP from Oracle Global Sales Operations describe how reps and solution engineers deliver high quality services to customers through real time collaboration via… oracle cx sales oracle cx service oracle cx jennifer birk martyn langley oracle@oracle digital transformation business transformation From Rachel Blackbourn on May 22nd, 2020 0 likes 94 plays Retention Time 5 Years