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CX Service Webinar: 2020: The Year of the Customer Service Digital Wake Up Call

During this panel session, our CX experts look back at how disruptive times in 2020 forced an acceleration in digital CX transformation especially in the Service arena, and how organisations have…

From  Nicola Cooper on December 17th, 2020 0 likes 12 plays

Knowledge Advanced for Service Cloud | Creating Knowledge Advanced Console Users Console Roles

Learn how to get started with the configuration of a reference implementation environment.

From  Denise Simpson on July 24th, 2020 0 likes 2 plays

Knowledge Advanced for Service Cloud | Creating and Verifying Products and Categories

This tutorial applies to August 2016. This is a 14 part series demonstrating how to get started with the configuration of a reference implementation environment.

From  Denise Simpson on July 24th, 2020 0 likes 2 plays

Knowledge Advanced for Service Cloud | Creating a Knowledge Advanced Workflow

This tutorial applies to August 2016. This is a 14 part series demonstrating how to get started with the configuration of a reference implementation environment.

From  Denise Simpson on July 24th, 2020 0 likes 6 plays

Knowledge Advanced for Service Cloud | Creating a Knowledge Advanced Channel

This tutorial applies to August 2016. This is a 14 part series demonstrating how to get started with the configuration of a reference implementation environment.

From  Denise Simpson on July 24th, 2020 0 likes 8 plays

Knowledge Advanced | Creating Knowledge Advanced Console Users Staff Accounts

Learn how to get started with the configuration of a reference implementation environment.

From  Denise Simpson on July 24th, 2020 0 likes 1 plays

How Oracle Transformed the Sales and Service Experience with Oracle CX Cloud

In this Oracle@Oracle webinar, discover how Oracle fostered collaboration between Sales and Solution Engineering by leveraging the power of the CX platform, resulting in our own model: Solution…

From  Katie May on June 24th, 2020 1 likes 109 plays